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Privacy Policy

Last Updated: 24-09-2025

At Coussinelle, we value your privacy and are committed to protecting your personal data in accordance with the General Data Protection Regulation (GDPR).

Who We Are What Data We CollectLegal Basis for ProcessingSharing Your DataInternational Data TransfersData RetentionYour RightsCookies and TrackingSecurity MeasuresComplaintsChanges to This Policy

Who We Are 

Coussinelle

What Data We Collect

We use your data only when permitted by law. Most commonly, we use your personal data:

  • To process and deliver your orders
  • To manage your customer relationship
  • To communicate with you (order confirmations, support, updates)
  • To improve our website and user experience
  • To send you newsletters or promotional offers (only if you opt-in)

Legal Basis for Processing

We process your data under the following lawful bases:


  • Contractual Obligation : to fulfill a purchase or service request
  • Consent : for marketing communications
  • Legitimate Interest : to analyze usage and improve our services
  • Legal Obligation : to comply with tax or regulatory requirements

Sharing Your Data

We do not sell your personal data. However, we may share data with:


  • Payment processors
  • Shipping carriers
  • IT service providers
  • Authorities if required by law


Each third party is contractually obligated to protect your data and act in compliance with GDPR.

International Data Transfers

If we transfer your personal data outside the European Economic Area (EEA), we ensure a similar degree of protection through:


  • Adequacy decisions by the European Commission, or
  • Standard Contractual Clauses (SCCs).

Data Retention

We retain your data only as long as necessary:


  • For orders: up to 6 years (for accounting/legal compliance)
  • For marketing: until you unsubscribe or withdraw consent
  • For inactive accounts: deleted after 24 months of inactivity

Your Rights

Under GDPR, you have the right to:


  • Access the personal data we hold about you
  • Correct inaccurate or incomplete data
  • Request deletion ("Right to be Forgotten")
  • Restrict processing of your data
  • Data portability – receive your data in a structured format
  • Object to certain uses (e.g., direct marketing)
  • Withdraw consent at any time for activities based on consent


To exercise these rights, please contact us via our Contact Page .

Cookies and Tracking

We use cookies to enhance your experience, analyze traffic, and personalize content. For detailed information, see our Cookie Policy.


You can manage cookie preferences through your browser settings or our cookie banner.

Security Measures

We implement appropriate technical and organizational measures to secure your data, including:


  • SSL encryption
  • Secure payment gateways
  • Access control and monitoring
  • Regular backups and software updates

Complaints

If you have any questions, concerns, or complaints regarding the way we handle your personal data, please contact our Data Protection Officer (DPO) via our Contact Page  

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review it regularly.